Customer Service, customer, fulltime, medical devices, boston scientific, kerkrade, medical, Customer Service Representative

Vacature Jr. Customer Service Representative in kerkrade

bij Boston Scientific International BV


Junior Customer Service Representative

Purpose and Passion • Comprehensive Benefits • Life-Work Integration • Community • Career Growth At Boston Scientific, you will find a collaborative culture driven by a passion for innovation that keeps us connected on the most essential level. With determination, imagination and a deep caring for human life, we’re solving some of the most important healthcare industry challenges. Together, we’re one global team committed to making a difference in people’s lives around the world. This is a place where you can find a career with meaningful purpose—improving lives through your life’s work. About the role:
Support the customer service department to maintain goals and objectives of the department. Serve the need for our customers regarding order fulfillment, invoicing and shipping.

Your responsibilities include:

Process orders coming in via fax, e-mail or telephone and for customers according to specific requirements, including bundling & consignment orders, free of charge deliveries, returns etc.
Monitor the complete delivery processes (e.g. Distribution Center and/or carrier).
Arrange special deliveries on request.
Control and send out invoices.
File ordering documents and related records.
Handle service complaints from customers and/or sales representatives.
Respond to questions from sales representatives, pharmacists, nurses and/or doctors about orders, deliveries, product availability etc.
Handle backorders.


What we are looking for:

Higher vocational level
1-2 years working experience in customer service
Fluent English and Dutch speaking
Computer literate
Creative in finding solutions / solving problems
Can set priorities
Strong, proactive worker
Team player

About us
As a global medical technology leader for more than 35 years, our mission at Boston Scientific (NYSE: BSX) is to transform lives through innovative medical solutions that improve the health of patients. If you’re looking to truly make a difference to people both around the world and around the corner, there’s no better place to make it happen.If you are interested in this job position please apply through the company website.